Our Policies

Return Polices

Last Updated: AUG 15, 2023

Thank you for choosing The MKT for your shopping needs. We value your satisfaction and want to provide you with a smooth and transparent return experience. Please read our comprehensive return policy below.

1. Return Eligibility

1.1 We offer a 14-day return policy from the date of delivery. You can initiate a return for any reason within this timeframe, provided the item(s) meet our return eligibility criteria.

1.2 To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused, unworn, and in the same condition as received.
  • The item(s) must be returned in its original packaging, including all tags, labels, and accessories.
  • The return request must be initiated within 15 days from the delivery date.

1.3 Returns are accepted only for the following reasons:

  • Defective product.
  • Incorrect size or colour received.
  • Damaged during shipping.

2. Return Process

2.1 To initiate a return, please follow these steps:

  • Contact our customer support team in the chat section bottom right down below to inform us about your return request.
  • Provide your order number, the reason for the return, and any relevant details about the issue.

2.2 After your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed instructions on how to proceed.

2.3 Package the item(s) securely in their original packaging, including all accessories and labels. Attach a copy of the original packing slip and the RMA number to the package.

2.4 Ship the package to the address provided in the return instructions. Please note that you are responsible for the return shipping costs, except when the return is due to a defective product, incorrect size, or shipping damage.

3. Refunds

3.1 Once we receive and inspect the returned item(s), we will notify you regarding the status of your refund.

3.2 If your return is approved, a refund will be issued to the original payment method used for the purchase. Please allow 1-3 business days for the refund to reflect in your account, depending on your bank or credit card company's processing time.

3.3 For approved returns due to defective products, incorrect size, or shipping damage, we will also refund the return shipping costs.

4. Non-Returnable Items

4.1 We do not accept returns for items purchased on clearance sale. These items are considered final sales and are non-returnable.

4.2 Returns are not accepted for products purchased using gift cards. Gift card purchases are considered final and cannot be refunded.

5. Exchanges

5.1 Currently, we do not offer direct exchanges. If you need a different size, colour, or product, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).

6. Damaged or Defective Items

6.1 If you receive a damaged or defective item, please contact us within 14 days of receiving the item. We will arrange for a replacement or a refund, including return shipping costs.

7. Cancellations

7.1 If you wish to cancel your order, please get in touch with us immediately. If the order has not yet been shipped, we will process the cancellation and issue a refund right away. If the order has already been shipped, please refer to our Return Policy for further instructions.

8. Changes to This Policy

8.1 We reserve the right to update or modify our return policy at anytime. Any changes will be posted on this page, and the date at the top will indicate the latest revision.

Shipping Policies

Last Updated: AUG 15, 2023

We are committed to providing a seamless shopping experience, including efficient and reliable shipping services. Please read our comprehensive shipping policy below.

1. Shipping Destinations

1.1 We offer international shipping to customers worldwide. Whether you're shopping from Canada, Europe, the USA, or anywhere else in the world, we're here to get your order to you.

2. Shipping Rates

2.1 We offer worldwide shipping. The shipping cost will be calculated at checkout based on your location and order details.

3. Order Processing Time

3.1 Once you place an order, our team will begin processing it promptly. The order processing time for all regions is typically 1 to 3 business days. During peak periods, such as holidays or sales events, processing times might be slightly longer.

4. Shipping Time

4.1 For customers in Canada, Europe, and the USA, the total shipping time (including order processing) is estimated to be 3 to 7 business days. Please note that unforeseen circumstances or customs clearance processes might lead to slight variations in delivery times.

4.2 For customers in other parts of the world, the total shipping time (including order processing) may vary and can range from 5 to 8 business days. Please be aware that customs clearance and local delivery processes in your country may influence the final delivery timeframe.

5. Customs and Duties

5.1 We take care of customs procedures and duties to make your shopping experience as smooth as possible. If your order requires any customs or duties payments, we will handle them on your behalf.

6. Tracking Your Order

6.1 To ensure you can monitor the progress of your order, we will provide you with a tracking number once your order has been shipped. You can use this tracking number to get real-time updates on the whereabouts of your package.

7. Split Shipments

7.1 In some cases, if your order includes multiple items, they may be shipped separately due to availability or location. You will be notified via email if your order is being shipped in multiple packages.

8. Shipping Partners

8.1 We work with reputable shipping partners to ensure the reliable and secure delivery of your orders. Our shipping partners include DHL, Fed Ex, Canada Post, Euro Post, Loapord and UPS.

9. Delays and Exceptions

9.1 While we strive to provide accurate delivery estimates, unexpected delays can occasionally occur due to factors beyond our control, such as weather conditions, customs clearance, or local postal services.

10. Lost or Damaged Shipments

10.1 In the unfortunate event that your order is lost or arrives damaged, don't hesitate to get in touch with our customer support team in the chat section bottom right down below, so that we can assist you in resolving the issue.

11. Address Accuracy

11.1 Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for delayed or undeliverable shipments due to incorrect addresses. 

Privacy Policies

Last Updated: AUG 15, 2023

Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make purchases on our website. By accessing and using our services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information: When you make a purchase, sign up for an account, or engage with our website, we collect personal information that includes, but is not limited to, your name, email address, shipping address, billing address, and payment information. This information is necessary to process your orders, fulfill purchases, and provide you with the best shopping experience.

Device Information: We automatically gather certain information about your device, such as your IP address, browser type, operating system, and referring URLs. This data helps us optimize our website's functionality, enhance security, and tailor content to your device specifications.

Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies are used to gather information about your browsing behaviour. These technologies enable us to understand your preferences, track your interactions with our website, and improve your overall experience. Cookies also help us remember your login credentials, language preferences, and shopping cart contents.

2. How We Use Your Information

Order Processing: We use the personal information you provide to process your orders, fulfill your purchases, and deliver your selected products to your preferred address. Additionally, we may use this information to communicate order updates, shipment tracking details, and any changes related to your purchase.

Customer Service: Your information allows us to provide responsive customer support, address inquiries, and assist with resolving any issues you encounter during your shopping journey. Our dedicated support team uses this data to ensure your satisfaction with our products and services.

Personalization: We analyze your browsing history and preferences to offer personalized product recommendations and advertisements. By understanding your interests and shopping patterns, we strive to make your experience more tailored and enjoyable.

Analytics: We collect and analyze data to gain insights into how our website is used, identify areas for improvement, and enhance user experience. This helps us optimize the layout, functionality, and content of our website to better serve you.

3. Sharing Your Information

Service Providers: We collaborate with third-party service providers to facilitate various aspects of our operations. These providers include payment processors, shipping partners, and customer support platforms. We may share your personal information with them to ensure smooth order processing, secure payment transactions, and reliable delivery of your purchases.

Legal Compliance: In certain situations, we may disclose your information to comply with legal obligations, respond to lawful requests from governmental authorities, enforce our terms and conditions, protect our rights, privacy, safety, or property, and investigate potential fraud or security breaches.

4. International Data Transfers

We may transfer your information to servers located outside your home country, including countries with different data protection laws. By using our services, you consent to the transfer of your information to these international locations, ensuring your data remains protected in accordance with this Privacy Policy.

5. Your Choices

Opt-Out: You have the option to opt out of receiving promotional communications from us. To do so, follow the unsubscribe instructions included in our emails.

Cookies: You can manage your cookie preferences using your browser settings. While you can choose to disable cookies, please note that this might impact your browsing experience on our website.

6. Data Security

We employ robust security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, regular security assessments, and strict access controls.

7. Children's Privacy

Our website is not intended for individuals under the age of 4. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to have it removed.

8. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any modifications will be posted on this page, and the "Last Updated" date at the top will indicate the latest revision.

THE OVERVIEW

This website is operated by The MKT throughout the site, the terms “we”, “us” and “our” refer to The MKT We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The MKT, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The MKT and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Info & Rules for Suppliers

Last Updated: AUG 15, 2023

We appreciate your interest in becoming a supplier of The MKT. In order to streamline communication and ensure efficient handling of inquiries, please adhere to the following contact information rules when reaching out to us.

1. Use the Chat Section

1.1 To initiate contact with us, please use the chat section located at the bottom of our website. Our chat functionality is designed to facilitate quick and direct communication.

1.2 We encourage you to engage with us through the chat section for all initial communications, inquiries, and requests.

2. Avoid Sending Emails

2.1 Please refrain from sending suppliers' emails to our team as they will not be monitored at all.

2.2 Sending emails might result in delays in response, as our primary mode of communication is through the chat section.

3. Quick Responses

3.1 Our team is committed to providing timely responses through the chat section.

3.2 We aim to respond to your inquiries and messages as promptly as possible during our business hours.

4. Provide Relevant Information

4.1 When using the chat section, please ensure that you provide clear and relevant information regarding your inquiry or request.

4.2 Include details such as your company name, the nature of your inquiry, and any relevant order or product details to facilitate efficient communication.

5. Await Our Response

5.1 After sending your message through the chat section, please await our response.

5.2 Our team will review your message and provide you with the necessary information, assistance, or next steps.

6. Respect Business Hours

6.1 Our business hours for responding to chat inquiries are 7 AM to 6 PM (PST).

6.2 If you send a message outside of our business hours, we will respond to your inquiry during the next available business hours.

7. Privacy and Security

7.1 We take privacy and data security seriously. Please avoid sharing sensitive or confidential information through the chat section.

7.2 If your inquiry requires sharing confidential information, our team will guide you on the appropriate steps to ensure security.

8. Follow-Up Communication

8.1 If further communication is required after the initial inquiry, we will provide guidance on how to proceed through the chat section.

8.2 Follow the instructions provided by our team to continue the conversation seamlessly.

10. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team through the chat section bottom right.